We’ve always understood the value of patient-centered care, and continually strive to be your child's medical home. The patient-centered medical home is a model that focuses on the relationship between the patient and the primary care physician. A strong primary care provider not only improves care, but also controls costs by helping you avoid the emergency room. Our goal is to help your child stay healthy and to prevent illness from arising in the first place. We can accomplish this by:

  • providing same-day access to care when your child is sick;
  • helping you manage your child's illnesses when not in the office;
  • offering extended hours (including evenings and weekends) and a wide array of services; and
  • allowing you to choose a primary care provider who will work with you and lead a qualified healthcare team to meet your child's medical needs.

To have a successful patient-centered medical home, we pledge to:

  • provide your child with the best possible treatment backed by the latest medical evidence and decades of experience;
  • provide care given by a doctor-led team that makes you feel welcome and comfortable;
  • tell you about your child’s health and illness in a way that you can understand;
  • end every visit with clear instructions about expectations, treatment goals and future plans;
  • help you manage your child's health when not in the office;
  • coordinate care across multiple providers and settings;
  • give you timely access to care, offering same-day access to care when your child is sick;
  • provide appointments for both sick and well care outside regularly scheduled businesses hours, including evenings and weekends;
  • provide access to a nurse (by phone and online) for medical advice and questions during and outside regular business hours;
  • have a doctor on call 24 hours a day, 7 days a week; and
  • use computers and other technology to quickly access all your records and requests.

To make your medical home a success, we need your commitment to use the medical home for all your child's healthcare needs. Therefore, we ask you to:

  • call your doctor first with all problems, unless it is a medical emergency (remember, we offer urgent care services every evening during the week and on the weekends);
  • tell the doctor about any changes in your child's health and well-being, including problems, medications, medical history, or visits to other healthcare facilities;
  • make healthy decisions about your child's daily habits and lifestyles;
  • prepare for and keep scheduled visits;
  • give us feedback so that we can improve our services; and
  • ask other doctors involved in your child's care to send us a report about your child's health.