Blue Springs
205 NW R.D. Mize Rd.
Suite 304
Blue Springs, MO 64014
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Independence
11200 Winner Road
Independence, MO 64052
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Higginsville
1717 N. Main Street
Higginsville, MO  64037
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Appointments: (816) 655-0102
Phone:  (816) 228-4770
Fax:  (816) 228-1156
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FAQ's
 


return to the patient education page

Are you accepting new patients?

Yes, we welcome new patients from birth to 18 years of age. Be sure to check the list of insurance companies with which we participate.

New patients may choose to print the following forms to be filled out prior to your appointment. The patient forms are located on the Patient Forms tab located on the main page of the website. Please bring the completed froms with you to your first appointment. Call us if you have any questions about completing these forms. If you have commercial insurance you will need to complete the first two forms: the patient information sheet and the privacy policy form. If you have insurance through the State of Missouri (i.e. Medicaid) you will need to complete the VFC form as well.

Can I receive care even if you do not participate with my insurance plan?

We will be happy to provide you with care even if we don't participate with your insurance plan. Services will be paid in full at the time of visit. We will also provide you with the necessary information so that you may submit a claim to your insurance company for any reimbursement to which you are entitled.

What does my insurance plan cover?

Because every policy plan is different, we do not know exactly which services are covered by your particular insurance plan. For example, some policies may require that you use only selected reference labs and will not pay for tests or x-rays performed at our on-site labs. In addition, many companies set an annual maximum or limit the coverage for well-child care or immunizations. The verification process performed in our office only provides us with minimal information regarding patient benefits. Therefore we recommend that you contact your insurance company to obtain specific information about your coverage.

Do you have weekend hours?

Appointments are available on Saturday mornings at both or our locations. We do not schedule preventative or behavioral care appointments during these hours. At our Independence location, we also offer an urgent care clinic that is available evenings and weekends.

Do you accept walk-in appointments?

Our office operates primarily on scheduled appointments. If for some reason you are unable to call ahead, we will make an effort to work your child in the schedule. If we are unable to work in an appointment, then we will schedule your child in the next available appointment time that is acceptable to you. Emergent cases are always given priority.

How do I contact someone after hours or in an emergency?

If you have a life threatening emergency requiring immediate attention, dial 911 at once!

Our phones are answered 24 hours a day, seven days a week. Our staff will answer calls daily from 8:00 a.m. to 6:00 p.m.(Monday through Friday) and from 9:00 a.m. to 12:00 p.m. on Saturday. Calls outside of these hours will be handled by an answering service and, if necessary, forwarded to the Children's Mercy Hospital Nurse Triage service or to the physician on-call.

St. Mary's Emergency Room: (816)-655-5500

Centerpoint Emergency Room: (816)-698-7000

Poison Control: 1-800-366-8888

How do I make payment arrangements?

To make arrangements for payments, contact our billing office at (816)-655-0152. We ask that you do this as soon as you become aware of your balance in order to avoid any interruption of services.

The billing department is open Monday thru Friday 9 a.m. - 5 p.m.

I am an expecting mother. How do I get started with your practice?

Our physicians make daily rounds at Centerpoint Hospital (Independence) and St. Mary's (Blue Springs) hospitals. If you will be delivering at one of these hospitals, simply inform one of the nurses at the time of your admission. They will then contact our office to inform us of your delivery. You will also need to contact our office to schedule an appointment for your newborn's four-day checkup.

If you will be delivering at a hospital other than Centerpoint or St. Mary's, your child will be seen by the physician on staff at that particular hospital. You should contact our office as soon as possible to make an appointment for your newborn's four-day checkup.

Will my newborn be automatically added to my insurance plan?

Your baby will not be added to your insurance plan until you contact your insurance company. It is important to do this as soon as possible to avoid any lapse in coverage. If they are not notified within 30 days of your child's birth date, some insurance companies will not add another dependant to your policy until the next enrollment date.

How far in advance can I schedule an appointment?

We schedule appointments up to 3 months in advance.

What if I have not yet received my new insurance card in time for an appointment?

We will see your child at our office even if you do not have a current copy of your insurance card. However, because we will be unable to verify your insuance, we require that you pay for the service at the time of the visit. We will then hold the payment for 30 days to allow you to obtain proof of insurance.

When does my child need to be immunized?

Listed below is the immunization schedule followed at our office.

Immunization and Preventive Care Schedule

Age

 

Procedure

4 – 5 days

 

Physical Exam

 

2 Weeks

 

Physical Exam, Hep B

(If not given at birth)

2  & 4 Months

 

Physical Exam

DTaP, Hib, IPV, PCV, Rotavirus

6 Months

 

Physical Exam

DTaP, Hib, PCV, Rotavirus, Hep B

9 Months

 

Physical Exam

Lead, Hct, IPV, Hep B

12 Months

 

Physical Exam

MMR, Varivax, Hep A 

15 Months

 

Physical Exam

DTaP, Hib, PCV

18 Months

 

Physical Exam

Hep A

2 Years

 

Physical Exam

Lead, Hct

3 Years

 

Physical Exam

Lead, Hct

4 – 5 years

 

Physical Exam

Lead, Urine, Hct,

DTaP, IPV, MMR, Varivax

6 – 10 Years

 

Physical Exam

May need catch-up doses of Hep A

11 – 15 Years

 

Tdap, Meningococcal, HPV

May need catch-up doses of Hep A & Varivax

When should I schedule my childs checkups?

We recommend that your infant's (birth to 18 months) well-care visits be scheduled while you are here for that child's current checkup. For example, when you are in the office for your child's two-month checkup, schedule the four-month checkup before you leave.

It is recommended that children 2 years and older have annual checkups. Many people schedule these appointments at or around the child's birthday. Because more time is required for well-child checkups, please call 30 days in advance to make your appointment. August, for example, is a very busy time in our office as many of the children are starting school. Some immunizations are required for school (especially Kindergarten and High School), so it is important to make these appointments as soon as possible. If immunizations are not current, your child may not be allowed to remain at school.

Well-child checkups should be performed at

  • 4 days
  • 2 weeks
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months, and
  • yearly after 2 years of age.
How do I go about getting my childs physical form filled out?

We will gladly fill out physical or day care forms if your child has had a current checkup at our office, and the child's immunizations are up to date. Please note that sick visits and consult visits do not count as well-child visits. Click here to see when well-child checkups should be scheduled. A physician will sign the appropriate physical forms for children over 2 years of age who have had a well-child checkup within the last year. If a child has not had a well-child checkup within the last year, you will be asked to schedule a checkup before the physical form can be completed. Please allow at least 24 hours to complete the form.

When do I have to pay my co-pay?

The co-pay is a contractual agreement between you and your insurance carrier that is collected before every visit when you check in. There are some instances when the insurance carrier may process your claim without a co-pay. In such cases, your copay will either be refunded to you or credited to your account to be used for future co-pays or outstanding balances.

How can I obtain a copy of my child's medical record?

We are happy to provide you with a copy of your child’s medical records. We do ask that you pick them up in one of our offices due to problems in the past with records getting lost in the mail or sent to the wrong location. If you have moved from this area and are transferring your records out of town, we will be glad to mail the records to your home address.

A parent or legal guardian of the child must fill out the medical record release form for all children under 18 years old. If you are the legal guardian for a child, please be prepared to provide us with the necessary documentation to verify your guardianship.

Please allow us up to 2 weeks to prepare your child’s medical records. Once the medical records are prepared, we will hold them for 60 days. There is no charge for producing a copy of your child’s medical records the first time; however, subsequent copies of the medical records are subject to a fee to cover materials and handling.

Below is a link so that you may print out the records release form and fax it to our office. If you have any questions, please feel free to contact our medical records department. If you need Adobe Reader to print the form, click here to access the free download.

Medical Records

phone: 816.655.0167

fax: 816.228.1156

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